Flower Delivery Stoke Newington: Refunds, Returns & Complaints
Our Fresh Flowers Guarantee in Stoke Newington
As your trusted local florist serving households and businesses throughout Stoke Newington, we are passionate about delivering vibrant, fresh flowers with every order. Whether you are celebrating a special occasion or simply want to brighten someone’s day, our bouquets are prepared and delivered with the utmost care. We stand behind our promise to provide the freshest flowers available in Stoke Newington, ensuring your arrangements arrive looking beautiful and long-lasting every time.
Damaged-on-Arrival Policy
On rare occasions, despite our rigorous quality control and careful packaging, flowers may be damaged in transit. If you receive a delivery where the flowers are visibly damaged or below our freshness standard upon arrival, please notify us within 24 hours of receipt. To help us resolve the issue efficiently, we may request a clear photograph of the flowers as received. This allows us to investigate and uphold our commitment to outstanding quality for every Stoke Newington customer.
Freshness Window
We take great pride in ensuring that every bouquet leaving our Stoke Newington shop is as fresh as possible. Our flowers are sourced daily from trusted suppliers and handled to preserve their natural beauty and longevity. We offer a freshness guarantee: your flowers should remain fresh for at least five days from delivery when cared for according to our care instructions, which accompany every bouquet. If you find that your flowers do not meet this standard, let us know within the guaranteed freshness window so we can make it right.
Refund and Replacement Options
Your satisfaction matters to us. If your flowers arrive in unsatisfactory condition within our freshness window, we offer the following resolution options:
- Replacement: We will arrange for a fresh bouquet to be delivered to the original recipient at no extra cost, subject to availability.
- Refund: If a replacement is not possible or preferred, we can process a full or partial refund, depending on the circumstances of the order.
Please contact us promptly with any concerns about your delivery. A member of our dedicated Stoke Newington team will guide you through the process, ensuring a fair and swift resolution tailored to your needs.
Complaints Process
We strive to offer an exceptional flower delivery service to all our customers in Stoke Newington. If you have feedback, concerns, or a complaint regarding any aspect of your order, do not hesitate to reach out. Our team values honest feedback and will approach your complaint with courtesy and urgency. Here is how our complaints process works:
- Let us know the details of your concern, including your order details and any relevant information.
- We will investigate and reply as soon as possible, typically within one working day.
- We aim to resolve all complaints to your satisfaction, whether through a replacement, refund, or other mutually agreed-upon solution.
Your trust means everything to us. As a local florist serving Stoke Newington, we remain committed to delivering not only the freshest flowers but also reliable, responsive customer service every time you order with us.
