Terms & Conditions for Flower Delivery in Stoke Newington

Introduction

These Terms and Conditions ("Terms") set out the rules and guidelines for ordering flowers and related products through our online flower delivery service in Stoke Newington. By placing an order with us, you agree to these Terms, which apply to all customers in Stoke Newington and the surrounding areas. Please review the following carefully before making a purchase on our website.

Your Use of Our Service

Our flower delivery service in Stoke Newington provides a convenient and secure way for you to order fresh flowers and bouquets online. Your use of our service is conditional upon compliance with these Terms. We reserve the right to amend these Terms occasionally, and you should review them each time you use our service.

Order Process

Ordering flowers online with our Stoke Newington delivery service is quick and straightforward. Simply browse our online catalogue, select the desired arrangement, and proceed to checkout. During the order process, you will be asked to provide delivery information, a personal message (optional), and preferred delivery date.

Once the order is submitted, you will receive an order confirmation on screen and via email (where provided). Please ensure that all information provided, including recipient's name, delivery address, and contact details, are accurate and complete. Incorrect information may result in delay or non-delivery of the flowers. We are not liable for orders delayed or undelivered due to inaccurate details provided by the customer.

All orders for flower delivery in Stoke Newington and nearby areas are subject to acceptance, availability, and payment confirmation. We reserve the right to reject or cancel orders as outlined under the Cancellations section below.

Product Descriptions & Substitutions

Every effort is made to ensure that photographs and descriptions on our website accurately reflect the flowers and arrangements you will receive. However, as flowers are natural products and subject to seasonal availability, we reserve the right to make substitutions of equal or greater value and similar style if necessary. Any such substitution will be made to maintain the quality, appearance, and value of your chosen product.

Delivery Information

We provide flower delivery across Stoke Newington and the surrounding postcode areas. Deliveries are generally available from Monday to Saturday, excluding certain public holidays, unless otherwise stated. Please consult our delivery schedule for specific timeframes.

We will endeavour to deliver your flowers on the requested date. However, delivery times are not guaranteed, as external factors (such as traffic, weather, and recipient availability) may at times affect punctuality. If the recipient is unavailable, we may attempt to leave the flowers with a neighbour, leave them in a safe place, or contact the recipient to arrange redelivery.

If delivery cannot be completed due to incorrect information or if the recipient refuses delivery, our obligation is considered fulfilled and no refund will be issued.

Payment Terms

Payment for all orders must be made in full at the time of purchase via our secure online payment system. We accept major credit and debit cards. Payment must clear prior to the dispatch of your chosen flower arrangement.

All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, where applicable, will be clearly stated at checkout prior to payment confirmation. We reserve the right to adjust prices at any time. Promotional discounts and codes may only be used as explicitly permitted and within the timeframes specified.

If your payment is declined or fails to process, your order will not be accepted or fulfilled. It is your responsibility to ensure that all payment information entered is correct and up to date.

Cancellations & Amendments

You may cancel or amend your order for flower delivery in Stoke Newington provided we receive notice at least 24 hours prior to the scheduled delivery date. Cancellation or amendment requests received after this period may not be processed, particularly if the flowers have already been prepared or dispatched.

To request a cancellation or amendment, please use the contact options provided on our website. You should receive confirmation of any accepted cancellations or changes. Refunds for cancelled orders will be processed using the original method of payment. Please allow several working days for funds to appear in your account, subject to your bank’s policies.

We reserve the right to cancel orders at our sole discretion, refunding any monies paid, in cases such as (but not limited to): inability to fulfil your order due to stock limitations, suspected fraudulent activity, or errors in product pricing or description.

Refunds & Returns

We aim for complete customer satisfaction with our flower delivery services in Stoke Newington. In the unlikely event that you are dissatisfied with the flowers delivered, please contact us within 48 hours of delivery, providing a description and photographic evidence of the issue, where possible.

We will assess each case on its merits and, at our discretion, offer a replacement, partial refund, or full refund. Due to the perishable nature of flowers, returns may not always be required or possible.

Refunds are not provided for circumstances beyond our control, such as incorrect delivery details supplied by the customer, recipient’s refusal to accept the order, or failure to contact us within the specified timeframe.

Our Liability

Our responsibility to you is to deliver fresh, high-quality flowers to the address provided. While we endeavour to meet all delivery requests and requirements, we do not accept liability for delays or failures caused by circumstances beyond our reasonable control, including but not limited to severe weather, transport delays, industrial disputes, or issues affecting availability of flowers.

Except as expressly stated in these Terms, we do not accept liability for indirect, consequential, or incidental losses, including (but not limited to) business loss, profit loss, or loss of reputation arising from the use or inability to use our flower delivery service in Stoke Newington.

Our maximum liability arising from any order is limited to the total price paid for the order in question.

Customer Responsibilities

It is your responsibility to:

• Ensure all recipient and delivery details are complete and correct at time of ordering.
• Be available to address any issues related to your order, such as delivery problems or payment queries.
• Follow any care instructions provided to ensure longevity and enjoyment of your flower arrangement.

Copyright & Intellectual Property

All website content, photographs, and designs relating to our flower arrangements, branding, and promotional materials remain our exclusive property. Content may not be reproduced or used without our express written permission.

Data Protection & Privacy

We take your privacy seriously. Any personal information provided when ordering flowers online for delivery in Stoke Newington will be processed in accordance with our Privacy Policy and in compliance with relevant UK data protection regulations. Customer details are used only for the purposes of processing your order and communicating with you regarding your purchase, unless you opt in to receive marketing communications.

Third-Party Services

To facilitate your purchases and deliveries, we may use selected third-party providers (such as payment processors, couriers, and wholesalers). We are not liable for loss or damage arising from the acts or omissions of any such third parties, although we will endeavour to work with reputable and reliable partners at all times.

Governing Law & Jurisdiction

These Terms and any disputes or claims arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of our flower delivery service in Stoke Newington.

General

If any part of these Terms is deemed illegal, invalid, or unenforceable, this will not affect the validity and enforceability of the remaining provisions. These Terms constitute the entire agreement between you and us regarding your use of our online flower delivery service in Stoke Newington, superseding any prior agreements.

No waiver of any breach of these Terms shall be considered a waiver of any subsequent breach.

Contact Information

If you have any questions about these Terms & Conditions or require assistance with your online flower delivery order in Stoke Newington and surrounding areas, please use the contact details available on our website. We will do our best to respond promptly and assist with any queries or issues you may have.

Note: These Terms and Conditions apply to all orders placed for flower delivery in Stoke Newington and the surrounding local areas. Thank you for choosing us for your online flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stoke Newington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stoke Newington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.